The model name can be found on your product label, packaging or order details.
02
Your Amazon order.
For delivery, returns or other order questions, open Your Orders on Amazon and select your OVENA purchase. Use the support options shown for that order.
For purchases elsewhere, contact the retailer shown on your receipt.
Getting to know your OVENA
Start here.
Which model do I have?+
R2 is our head massager, MT02 is our neck massager, Dolores Ultra focuses on the shoulders and neck, and F1 is our foot massager. Compare the model name on your label or packaging with your order. You can also browse the OVENA collection.
Where do I find setup and care instructions?+
Start with the instructions included with your exact model. They cover fitting, operation, session duration, charging and cleaning. If your instructions are missing or you have a question, email us with your model name and the market where you purchased it.
What are the return or warranty terms?+
Check the terms on your order and the documentation included with your purchase. These can vary by retailer, model and market. For an Amazon order, use the options available in Your Orders. Our product support email is available if you need help identifying your model.
How are OVENA and Liangjie related?+
OVENA is the international brand from the team behind Liangjie (凉介), established in China in 2020. Some original product photography shows our domestic USKI / 凉介 branding. Check the exact listing for the version available in your market. Read our story.
